Technical Support
Technical Support
Service
McCormick Service ensures that your tractor retains its high performance and utmost reliability over time. Thanks to our skilled, professional team and the innovative digital tools available to our dealers, we understand your needs and help to protect your business, and protect your business.
McCormick Service takes service to the next level.
Our dealers grow with us, benefiting from the support of our technical support team and the dedicated innovative digital tools available to them – Argo Service 2.0 and Argo Report – keeping them up to date with the latest changes, ensuring they can always cater to your needs.
Technical support team
Team of experts at the service of our dealers:
- Field Support: travelling personnel who assist dealers’ mechanics directly in the field;
- Help Desk: supports travelling personnel and acts as a liaison with quality, production and engineering departments to facilitate product improvement;
- Warranty: management of claims and repair;
- Tech Doc:Publishing of workshop books, technical information, user and service manuals;
- Training: management of technical training for dealership mechanics and trainers of subsidiaries and distributors, now also online.
Argo Service 2.0
The hi-tech portal dedicated to our dealers is compatible with tablets and smartphones (IoS and Android systems). Sporting responsive design and revamped graphics, Argo Service 2.0 offers innovative content and tools for timely, effective feedback to your requirements.
Argo Service 2.0 enables our dealers to work in close synergy, and share information and documents – including large files – using the ArgoSharing software. In addition, they can access the Argo Training section and view available courses – on an online platform – for all tractor ranges, register directly and update the attendance information for each mechanic
They can also monitor the following information in real time:
- bulletins and technical literature (by tractor S/N)
- recall campaigns
- kit request
- statistics on the tractors from their stock and relevant recalls, through the dedicated portal session WebStatistics
Argo Service 2.0
The hi-tech portal dedicated to our dealers is compatible with tablets and smartphones (IoS and Android systems). Sporting responsive design and revamped graphics, Argo Service 2.0 offers innovative content and tools for timely, effective feedback to your requirements.
Argo Service 2.0 enables our dealers to work in close synergy, and share information and documents – including large files – using the ArgoSharing software. In addition, they can access the Argo Training section and view available courses – on an online platform – for all tractor ranges, register directly and update the attendance information for each mechanic
They can also monitor the following information in real time:
- bulletins and technical literature (by tractor S/N)
- recall campaigns
- kit request
- statistics on the tractors from their stock and relevant recalls, through the dedicated portal session WebStatistics
Argo Report
In order to become more attuned to your needs and ensure immediate, effective response, we implemented the web reporting system Argo Report at our dealerships, so you can get in touch with the service team immediately and identify the best, fastest solutions to suit your needs.
Telemetry and Remote Diagnosis
Real-time data collection through telemetry and remote diagnosis systems allow McCormick service to constantly monitor the performance efficiency of your tractor and to take action, even remotely, based on a predictive approach.
The program includes a set of preventive inspections that attest to the proper use and operation of the tractor, preventing downtime, preserving its efficiency and consequently its value.
Training
Ongoing technical training for dealership mechanics and trainers of subsidiaries and distributors is an added plus that ensures that you obtain highly professional service to your satisfaction. This has become an increasingly topical issue, given the complexity and continuous evolution of technology. This is why we offer dedicated training courses at our headquarters, and now also online.
Training
Ongoing technical training for dealership mechanics and trainers of subsidiaries and distributors is an added plus that ensures that you obtain highly professional service to your satisfaction. This has become an increasingly topical issue, given the complexity and continuous evolution of technology. This is why we offer dedicated training courses at our headquarters, and now also online.